pak35 Privacy Policy

This Privacy Policy ("Policy") describes how pak35 ("pak35", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("Player", "User", "you") who register for and use the pak35 online casino and sports betting platform accessible at pak35.net.

pak35 is committed to handling your personal data with the utmost care and in full compliance with applicable data protection principles and international gaming regulatory requirements. This Policy applies to all data collected through the pak35 website, mobile experience, customer support channels, and any other touchpoint through which you interact with pak35.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which form part of your agreement with pak35 and contain additional information relevant to your use of the platform.

For the purposes of applicable data protection law, pak35 acts as the data controller in respect of all personal data collected and processed through its platform. As data controller, pak35 is responsible for determining the purposes for which your personal data is processed and the manner in which it is processed.

If you have any questions or concerns about how pak35 processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 11 of this Policy, you may contact pak35's data team via live chat within the platform or by email at the address provided in Section 15.

pak35 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

pak35 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a Player voluntarily discloses a gambling-related health concern through the responsible gaming or self-exclusion process, in which case that information is handled with heightened confidentiality.

pak35 collects personal data through the following channels and mechanisms:

• Registration Form: When you create a pak35 account, you provide your name, date of birth, email address, mobile number, and city. This data is collected directly through the registration interface.
• KYC Verification: When you submit identity documents (such as your CNIC) to complete account verification prior to your first withdrawal, pak35 collects and processes those documents through our identity verification workflow.
• Deposits and Withdrawals: When you conduct financial transactions on pak35, transaction reference data is received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or 1LINK as applicable to confirm and record the transaction.
• Platform Activity: As you use pak35, our systems automatically log technical data including your IP address, device identifiers, session start and end times, pages visited, and games played. This is standard practice for any online platform.
• Customer Support: When you contact pak35 via live chat or email, the content of that communication is recorded and stored as part of your account support history.
• Cookies and Tracking Technologies: pak35 uses cookies, web beacons, and similar technologies to collect data about your browsing behaviour on the platform, as described in Section 8 of this Policy.
• Third-Party Verification Providers: Where pak35 uses external identity or age verification services to supplement KYC checks, those providers may supply additional data points to confirm your identity against official records.

pak35 uses the personal data it collects for the following specific purposes:

• Account Management: To create, maintain, and administer your pak35 account, including processing your registration, verifying your identity and age, and managing your account settings and preferences.
• Payment Processing: To process deposits and withdrawals through your chosen Pakistani payment methods, verify that payment accounts are registered in your name, and maintain accurate financial records for each transaction.
• Gaming Services Delivery: To provide you with access to pak35's casino games, live dealer tables, cricket betting markets, slots, and all other platform features, and to record game outcomes and betting history accurately.
• Responsible Gaming: To monitor your gaming patterns for indicators of problem gambling behaviour, to administer any responsible gaming tools you activate (such as deposit limits or self-exclusion), and to intervene proactively where our system identifies concerning patterns.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access, including cross-referencing device and IP data across accounts to identify duplicate registrations.
• Regulatory Compliance: To fulfil pak35's obligations under applicable gaming regulations and anti-money laundering frameworks, including maintaining records of player identity, transaction history, and KYC documentation for the periods required by those regulations.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain a record of support interactions for quality assurance and compliance purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS, but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with pak35, identify areas for improvement, and develop new features and products.

pak35 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing:

• Contractual Necessity: Processing your identity data, contact data, financial data, and gaming data is necessary for pak35 to perform the contract it has entered into with you when you registered your account. Without this processing, pak35 cannot provide you with its services.
• Legal Obligation: Processing your KYC documentation, transaction records, and AML-related data is required to comply with pak35's obligations under applicable gaming regulations and international anti-money laundering frameworks. This processing cannot be opted out of.
• Legitimate Interests: Processing technical data and gaming behaviour data for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of pak35's legitimate interests in maintaining a safe, fair, and secure gaming environment — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing your data for marketing communications is carried out solely on the basis of your freely given, specific, and informed consent at the point of registration or subsequently through your account marketing preferences. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pak35 does not sell your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK as necessary to process your deposits and withdrawals. Each provider handles data under their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Where pak35 uses third-party KYC and age verification services, your identity documents and relevant personal details are shared with those providers solely for the purpose of completing the verification check.
• Game Content Providers: Third-party game studios whose titles are hosted on the pak35 platform may receive anonymised session identifiers necessary for game functionality and fairness auditing. They do not receive your name, CNIC, or payment details.
• Regulatory Authorities: pak35 may be required to disclose player data to gaming regulatory bodies, financial intelligence units, or law enforcement agencies in response to lawful requests, court orders, or mandatory reporting obligations under anti-money laundering legislation.
• Technology Service Providers: pak35 engages cloud hosting, data analytics, and cybersecurity vendors who may process personal data on our behalf as data processors. All such providers are bound by contractual data processing agreements that restrict their use of your data to pak35's stated purposes.

pak35 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain the security of your session, and collect analytics data to help us understand how the platform is used.

The categories of cookies used by pak35 are as follows:

• Essential Cookies: These cookies are strictly necessary for the platform to function. They maintain your login session, remember your account preferences during a session, and enable core security features. These cookies cannot be disabled without breaking the platform's basic functionality.
• Performance Cookies: These cookies collect anonymised data about how players use pak35 — which pages are visited most frequently, how long sessions last, and where errors occur. This information is used to improve platform performance and identify technical issues.
• Functional Cookies: These cookies remember choices you make — such as your preferred language, lobby display settings, or last-used payment method — so you do not need to re-enter them each session.
• Marketing Cookies: Where you have consented, these cookies track your interaction with promotional content on pak35 so we can deliver more relevant bonus offers and ensure that marketing communications reflect your actual interests and activity level.

You can control non-essential cookies through your browser settings at any time. Disabling performance and functional cookies may affect your experience on pak35 but will not prevent you from accessing core gaming and betting features. Note that disabling essential cookies will prevent you from logging in and using the platform.

pak35 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active Account Data: Personal data associated with an active pak35 account is retained for the duration of your account's active status and for a period of five (5) years following permanent account closure.
• KYC and Identity Documents: Copies of identity documents submitted for KYC verification are retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements applicable to gaming platforms.
• Transaction Records: Financial transaction records including deposit and withdrawal history are retained for a minimum of five (5) years following the date of each transaction for AML compliance and dispute resolution purposes.
• Customer Support Records: Live chat transcripts and email correspondence are retained for a period of three (3) years following the date of the interaction, unless the interaction relates to an unresolved dispute or compliance matter, in which case it is retained until that matter is fully resolved.
• Marketing Data: Where you have consented to marketing communications, your marketing preferences and interaction history are retained until you withdraw consent, at which point they are deleted within 30 days.
• Technical and Security Logs: IP address logs, device identifiers, and session data are retained for a period of twelve (12) months for security monitoring and fraud investigation purposes.

Upon expiry of the applicable retention period, pak35 securely destroys or anonymises personal data so that it can no longer be associated with an identifiable individual.

pak35 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Encryption: All data transmitted between your device and pak35's servers is encrypted using Transport Layer Security (TLS 1.3). Personal data stored in pak35's databases is encrypted at rest using AES-256 encryption.
• Access Controls: Access to player personal data within pak35's internal systems is restricted on a strict need-to-know basis. Staff access is role-based, logged, and subject to regular audit review.
• Two-Factor Authentication: pak35 supports and encourages the use of two-factor authentication (2FA) on all player accounts as an additional layer of protection against unauthorised login attempts.
• Penetration Testing: pak35's platform undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Fraud Detection Systems: pak35 operates automated fraud detection and anomaly monitoring systems that flag unusual account activity in real time for investigation by our security team.
• Incident Response: In the event of a data security incident that affects your personal data, pak35 will notify affected Players and relevant authorities within the timeframes required by applicable regulations.

As a Player whose personal data is processed by pak35, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the pak35 data team via live chat or email as described in Section 15.

pak35 will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

pak35 is an adult-only gaming platform. Access to real money gaming on pak35 is strictly restricted to individuals who are at least 21 years of age. pak35 does not knowingly collect personal data from individuals under the age of 21, and such individuals are strictly prohibited from registering or using the platform.

pak35 enforces age verification at the point of account registration and again prior to processing the first withdrawal from any account. Where our systems or support team identify or suspect that an account may be held by or accessible to a person under 21, that account will be immediately suspended pending full age verification.

If you are a parent or guardian and you have reason to believe that a person under 21 in your care has registered on pak35 or has accessed your pak35 account, please contact our support team immediately via live chat. We will investigate and close the account without delay, and any funds deposited will be returned to the originating payment method following verification.

pak35 operates as an international gaming platform. In the course of delivering services to Players in Pakistan, your personal data may be transferred to and processed in countries outside Pakistan where pak35's technology infrastructure, game content providers, or identity verification partners are located.

Where such international transfers occur, pak35 ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to the protections applicable in Pakistan. These safeguards may include:

• Contractual data protection clauses with the receiving entity that impose obligations equivalent to those applicable to pak35 as data controller.
• Transfer to jurisdictions that maintain adequate data protection standards recognised under applicable frameworks.
• Binding corporate rules where pak35 entities within the same corporate group process data across jurisdictions.

If you have questions about the international transfer of your personal data or wish to obtain information about the specific safeguards in place for a particular transfer, please contact the pak35 data team as described in Section 15.

pak35 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulations, or the services we offer. The date of the most recent update is displayed at the top of this Policy.

Where changes to this Policy are material — meaning they meaningfully affect how we collect or use your personal data or your rights in relation to that data — pak35 will notify you of the changes by:

• Displaying a prominent notice on the pak35 homepage and within your account dashboard for a period of at least 14 days prior to the amended Policy taking effect.
• Sending a notification to your registered email address summarising the key changes and providing a link to the full updated Policy.

Your continued use of the pak35 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the updated Policy, you should cease using pak35 and may request account closure by contacting our support team via live chat.

Minor amendments — such as corrections to typographical errors or clarifications that do not alter the substance of any provision — may be made without prior notice and will be reflected in the updated date shown at the top of this document.

If you have any questions, concerns, or requests relating to this Privacy Policy or pak35's handling of your personal data, please contact our data team through one of the following channels. Our support team is available 24 hours a day, 7 days a week:

• Live Chat: The fastest way to reach us. Access live chat directly within the pak 35 platform after logging in to your account.
• Email: [email protected] — please include "Privacy Request" in the subject line along with your registered username so we can locate your account efficiently.
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days of receiving a verified request.